A Business’ Inherent Right and in the Customer’s Best Interest
Members of the National Alliance of Paintless Dent Repair Technicians (NAPDRT) board have received numerous calls from its small business technician members and collision shop clients expressing concern about some insurance companies requiring shop owners to use the insurer’s preferred vendor providers for Paintless Dent Repair (PDR) instead of the shop’s preferred PDR technicians.
Members of the NAPDRT subscribe to establishing the highest standard of PDR and believe in third party education and skill level testing to ensure quality paintless dent repair and impeccable customer satisfaction.
The NAPDRT supports an individual collision business owner’s selection of a PDR provider that meets the individual’s business needs, relationships and customer’s expectations.
NAPDRT recognizes those insurers that incorporate the established business relationships between the collision repair facility and their preferred PDR provider. And request those that do not, reevaluate their current PDR model to ensure a quality repair and satisfied policy holder.
This official position has been approved by the http://www.napdrt.org/ national board of directors and provides a clear statement of support to the alliance's membership and the repair industry at large. It emphasizes the business owner’s inherent right to select individual vendors, suppliers, systems and services.
NAPDRT 's volunteer leaders — all of whom are PDR technicians— take comments from the general membership very seriously and believe strongly in a business owner’s inherent right to structure, manage and orchestrate their personal business as they see fit.
The NAPDRT will continue to monitor this issue and others that have an impact on Paintless Dent Repair professionals.
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